Hector Weyl Overseas Software Maintenance Policy


For customers who purchase Overseas Software (HSS & CyberEra), the following Hector Weyl Overseas Software Maintenance Policy (“Maintenance Policy”) may apply. This Maintenance Policy is an agreement between businesses, and the maintenance provided herein is Manufacturer’s maintenance to Customer and not a legal maintenance to end users. THIS MAINTENANCE POLICY IS SUBJECT TO CHANGE AT ANYTIME AT HECTOR WEYL’S SOLE DISCRETION.

1. Definition

1.1 Documentation means the operating manuals, user instructions, technical literature, and all other related materials in printed form supplied by Hector Weyl to Customer for aiding the use and application of the current release Software.

1.2 License Materials means the specific group of Software, the associated documentation licensed to Customer, and a physical or electronic activation key provided to Customer.

1.3 Software means “HSS” & “CyberEra”, including any operating manuals relating thereto, to be developed by Hector Weyl in accordance with this Maintenance Policy and shall include any enhancements and modifications made thereto.

1.4 **Upgrades** means all updates, upgrades, bug fixes, error corrections, enhancements, and other modifications to the Software and backup copies thereof.

1.5 **Use** or **Using** means to download, install, activate, access, or otherwise use the Software.

2. HSS & CyberEra Maintenance Service

| Item | Content |
| --- | --- |
| Software Support Service | 1. Bugfix.<br>2. Delivery patch to the Customer.<br>3. The third-party development assistance (provides HSS & CyberEra platform API/SDK document and interpretation).<br>4. Training (Once, used within the standard maintenance period). |
| Software Upgrading Service | Regular Software updates within the same major version (first number before dot – X.X.X. (Only for Baseline Version). |
| Document Support Service | Operating manuals, user instructions, technical literature, and all other related materials supplied by Hector Weyl to Customer for aiding the use and application of the current release Software. |

3. **Maintenance Policy**

3.1 **Maintenance period**. The overseas software baseline version maintenance period is three (3) years after the date of the software is activated. The maintenance period for customization version is one year after the date of the customization version is delivered to the customer. The maintenance period is only applicable to the overseas software purchased by the Customer (HSS Express, HSS Pro, CyberEra), excluding any hardware.

The installation of the software must comply with the installation requirements of Hector Weyl Software so that customers can have the basic maintenance service of Hector Weyl Software.

3.2 **Within maintenance period**. Customers can obtain basic maintenance service, including sending Software usage documents, such as Software installation guidance services, and can obtain service support by sending Software support requests to the local technical support engineer.

3.3 **Outside maintenance period**. Overseas software that is outside the maintenance period shall be maintained by Hector Weyl only after the Customer is provided by Hector Weyl with an estimated cost of the maintenance of overseas software and the Customer purchases Hector Weyl Software Services. The maintenance service for Hector Weyl Software is depicted in the table in Section 2.

4. **Disclaimer** Hector Weyl shall not be liable for any of the obligations or liabilities under any circumstances, no matter caused by the use or inability to use the Software, or by other reasons, even if the parties have been informed of the possibility of such damage:

(1) Any Software caused by misuse, accident, abuse, alteration, improper installation, unauthorized modification, improper testing, or external causes of the Software system (including but not limited to server equipment overheating, overheating, power outage, surge, or natural disaster) System failure; or

(2) Hector Weyl does not guarantee that the Software will run without interruption or error and that all errors will be corrected; or

(3) The relocation from one unit of Software to another or from Hector Weyl’s location to another; or

(4) Changes are made as a result of Hector Weyl’s decision to reconfigure the License Materials or install the licensed system or network; or

(5) Use of License Materials on hardware platforms other than Software; or use versions other than License Materials; or

(6) The Customer fails to properly maintain the configuration environment specified in the document (i.e., memory/disk capacity, operating system version level, prerequisites or prerequisites, etc.) or provide sufficient backup; or

(7) Unavailable Software due to any hardware or system upgrade; or

(8) System poisoning used, software data loss caused by system crash; or

(9) Software system service failures and interruptions caused by Customer own local policy adjustments or ISP department maintenance reasons; or

(10) The Software or any device using the Software is not guaranteed, and the system or network is not affected by intrusions or attacks.

**Update time: 2023/08/03**




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