Hector Weyl RMA Policy

Policy Purpose and Scope: This RMA Policy outlines the return and repair guidelines for products purchased from Hector Weyl (hereinafter referred to as "Hector Weyl") by authorized distributors in overseas markets. We only accept RMA requests from authorized distributors. This policy applies solely to Hector Weyl products, and certain subsidiaries may have different RMA policies.

Amending this Policy: Hector Weyl reserves the right to amend or cancel this RMA Policy, in whole or in part, at any time, with or without notice.

Hector Weyl's Responsibility: Our responsibility is limited to repairing or replacing any defective products returned by authorized distributors within the overseas market.

RMA Service: Hector Weyl offers RMA Service for defective products to our Direct Purchasers (hereinafter referred to as "Applicant") within the warranty period, subject to the following requirements. End-users should contact the seller from whom they purchased the products for assistance with RMA services. The information below is for reference.

Process: To obtain warranty service, the Applicant must provide Hector Weyl with (a) a valid bill of sale or receipt proving the fact and date of sale to the dealer, and (b) shipping documentation or records proving the date of shipment to the dealer (or its designee) within the applicable warranty period. The Applicant must promptly notify Hector Weyl of any known warranty claims and cooperate in any claim investigation. All warranty claims must be initiated using Hector Weyl's RMA process outlined below.

Make An Appointment: An RMA number must be obtained by the Applicant before returning products. The RMA number can be applied for on our email:support@hectorweyl.com

Before Delivery:

1. Please back up any programs and data contained in the products (including configuration data, audio, and video data) before delivering them for repair or replacement, as maintenance service may result in damage or loss of such programs or data, and Hector Weyl shall not be liable for any such damage or loss.
2. If the programs or data contain private information, it is recommended that you delete such information before delivery.
3. To ensure the safety of your account and password, it is recommended that you restore the products to factory settings before delivery for repair. If you do not restore the factory settings, Hector Weyl will contact you if there is a need to use your account and password. You should reset the password after the products are repaired.

**Make An Appointment within Valid Time**: The RMA appointment is valid for 30 natural days from the issuance of the RMA number. The Applicant is responsible for returning the defective products described on the RMA website to Hector Weyl or the location designated by Hector Weyl in writing within this period. Otherwise, a new RMA number will be reassigned, and the 30-day period will be recalculated.

**Replacement**: Hector Weyl offers RMA Policy for defective products to the Applicant. The application can be submitted through our email:support@hectorweyl.com. If the products have been painted, tampered with, or the labels have been removed, the RMA Policy would not be applicable, and the products could be repaired for a charge. You should contact your seller for more information.

Replacement Terms and Conditions:

- The Applicant must provide the correct serial number, part number, and a detailed description of the fault for each product.
- During the reservation process, Hector Weyl requires the Applicant to send the RMA Reservation to the designated repair service station in writing.
- The Applicant must ensure that the label SN, PN, or Model of the delivered product matches the product reserved.
- Hector Weyl reserves the right to exercise retroactive responsibility to the Applicant if the above conditions are not met.
- The Applicant must follow the steps to upload the product label photo, overall appearance photo, and if necessary, upload the product purchase invoice, ensuring that the uploaded photos are clearly visible.
- Hector Weyl guarantees that the replacement product is a good product and not necessarily a new one. When the Applicant’s reservation is out of stock, a product of the same specification and model may be used for replacement. If you do not accept the substituted model, please note and mark it clearly.

Packaging Requirements: The Applicant should follow Hector Weyl's packaging requirements to avoid any damages during transit. All packages should be equivalent to those taken by Hector Weyl when it first shipped the products to the Applicant. Each package must be marked with a standard RMA number (written in large black or blue fonts on the outside of each package) and properly sealed. A copy of the RMA form and packing lists with contents of each package should be attached to the shipping package.

**Freight**: The Applicant shall pay the freight for returning the products to Hector Weyl or its designated location. Hector Weyl will pay the freight for returning the repaired products to the Applicant. The Applicant shall select the shipping method and carriers with caution and purchase transportation insurance. Hector Weyl does not bear any loss caused during the shipping process.

**Exclusions**: The following situations are not within the scope of Hector Weyl's RMA services, and Hector Weyl may provide services with a charge to support the Applicant as much as possible:

- Damage to products manufactured by Hector Weyl due to force majeure events (natural disasters, fires, wars, etc.);
- The products cannot be used regularly due to the use of pirated, non-standard, self-developed, or partner unpublished software;
- Failure or damage due to abnormal reasons such as falling, squeezing, high temperature, corrosion, foreign matters entering, and poor electrical environment, etc.;
- Large-scale hardware or data damage caused to Hector Weyl’s products due to the customer's intentional or negligent, improper use or vandalism;
- System damage caused by customers or third parties, including failure to relocate and install the system in accordance with Hector Weyl's requirements; damage caused by adjustment, modification, or deletion of the identification mark without complying with the requirements of Hector Weyl;
- The hard disk has not been altered or marked in accordance with the requirements of Hector Weyl;
- Products that have no factory name, factory address, production date, product serial number, product certificate, product warranty card, or product serial number and label are illegible, damaged, and unrecognizable;
- Products that have been repaired by service providers not authorized by Hector Weyl in writing;
- Packing defects of the Products.

**Out-of-Warranty Services**: Once the Applicant initiates an Out-of-Warranty Services request for itself or for the end-user, Hector Weyl will send the estimated cost to the Applicant, who can sign the offer if accepted. If the product is considered "irreparable," Hector Weyl shall contact the Applicant, who can choose (a) Return the products or (b) Scrap products bearing all the costs and applicable obligations under its territory. Unless Hector Weyl signs a repair service contract for the Out-of-Warranty products with the customer, Hector Weyl is not obligated to provide any warranty service for Out-of-Warranty products for the customer.

**Disclaimers**: This RMA Policy supersedes any other RMA Policies, whether express or implied, written or oral, including, but not limited to, any implied warranty of merchantability or fitness for a particular use or purpose, or arising from a course of dealing, usage, or trade practice. Without limiting the preceding sentence, Hector Weyl makes no claims and disclaims all warranties and conditions, whether express or implied, written or oral, with respect to any product’s ability or effectiveness in preventing or reducing the risk of, or damages resulting from, property damage or loss, theft, personal injury, or death.

**Limitation of Liability**: Neither Hector Weyl nor its affiliates will be liable for special, punitive, incidental, consequential, exemplary, multiple, or other indirect damages, or for loss of profits, loss of data, loss of use damages, loss of revenue or production, loss of goodwill, cost of capital, cost of substitute equipment or services, downtime costs, customer claims, property damage, theft, personal injury, or death, whether based upon warranty, contract, tort, statute, strict liability, or otherwise, even if reasonably foreseeable or if Hector Weyl has been advised of the possibility of such damages or losses.

This RMA Policy may be amended or canceled in part or in its entirety, at any time at Hector Weyl’s sole discretion. If there is any conflict between this RMA Policy and the Applicant’s contract terms with Hector Weyl, the latter shall prevail. Different regions may have region-specific policies; please contact our local subsidiary for details. When the RMA Policy conflicts with applicable mandatory regulations, the latter shall prevail.

**Notes**:

1. The warranty policy for hard disks shall be subject to the warranty policy provided by the original manufacturers of the hard disks.
2. The standard warranty period for consumable parts such as mouse, power cord/data cable, and support is 3 months from [60] days after the shipping date of the Product.